UK People with broadband warned about instant £110 fine for not answering the door last minute news


PremierLeague-News.Com

- Few people know about the 'doorbell tax' written into broadband contracts

UK People with broadband warned about instant £110 fine for not answering the door last minute news


PremierLeague-News.Com

- Few people know about the 'doorbell tax' written into broadband contracts

UK People with broadband warned about instant £110 fine for not answering the door last minute news
21 June 2022 - 12:30

PremierLeague-News.Com - Breaking Sport Transfer News ! People who get their broadband from Virgin Media, TalkTalk, Vodafone or Sky Broadband have been issued a fine warning. If a member of staff visits your house and you don't answer the door, you can be fined as much as £110 - depending on which provider you're with. Many people don't realise that some broadband providers can charge you a fixed fee if an engineer visits and you don't answer the door. The rules have caused controversy amongst customers. You can also get compensation if an engineer misses an appointment. But this is often a fraction of what you'd pay for missing one yourself. This is how much the biggest broadband providers will charge you if an engineer is called out to no avail: READ MORE: Shoppers urged not to use trolleys in Aldi, ASDA, Tesco, Lidl, Morrisons and Sainsbury's TalkTalk - up to £65 Sky - £25 Vodafone - £110 Virgin - £25 These firms have been approached for comment. Virgin Media customer Emma Robinson, 42, from Surrey, hit out at the doorbell tax to The Mirror. She said: “I have two young children and it’s not unusual for me to fail to hear the doorbell ring if I am upstairs giving my baby a bath. Now Virgin want to fine me for not answering my door when they rarely pick up the phone themselves and offer some of the worst customer service on the market. Unbelievable.” Martyn James, of complaints handling group, resolver.

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.uk, said: “Anyone who has spent ages trying to get an appointment for a fault – or has waited at home till the evening with no knock on the door – will be outraged that a missed appointment could result in a charge. “The broadband industry has a pretty terrible reputation for missed appointments, service and sorting complaints. Until the sector has its house in order, it shouldn’t be charging extra for anything – including missed appointments and exit fees.” Households can also get compensation if they have booked an engineer who fails to turn up. This is £26.24 if an engineer either does not arrive or cancels an appointment with less than 24 hours' notice. The compensation is set by regulator Ofcom. You should not need to do anything to get the money, as providers are meant to pay the cash out automatically. Broadband firms only pay out if they are signed up to this Ofcom compensation scheme - but the good news is most of them are. The list of providers signed up is BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet. READ NEXT: ITV Britain's Got Talent duo Ant and Dec 'split up' as contestant leaves Ant 'raging' backstage Martin Lewis' 10-second tip can instantly reduce the price of your petrol or diesel Families are being given £60 vouchers to use in ASDA, Tesco, Aldi, Morrisons, Lidl, M&S and Sainsbury's "There's a magic about it": What it's like to live in 'Manchester's Dubai' The North Wales village an hour from Manchester where Love Island's Gemma Owen lives

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