Liverpool news GMB's Richard Madeley clashes with guest PremierLeague-News.Com
PremierLeague-News.Com - An Ofgem worker was on today's show to discuss a recent energy review
PremierLeague-News.Com - Breaking Sport Transfer News ! Good Morning Britain became tense as Richard Madeley tried to get answers from an Ofgem worker today. Regulator Ofgem said that a review had identified “severe weaknesses” at five suppliers: Good Energy, Outfox, SO Energy, Tru Energy and Utilita. But, in total, 17 providers have been criticised by the regulators for not helping vulnerable customers. Appearing on the breakfast TV show director of retail of Ofgem, Neil Lawrence, explained where the suppliers are going wrong. He said: "Providers should be checking and recording which customers are in a vulnerable situation." READ MORE: ITV I'm a Celebrity's Scarlette Douglas 'won't be friends' with Matt Hancock The GMB guest added: "Even if customers don't volunteer that information, agents should be trained to spot the signs of vulnerability. Then they can provide access to all of the support that should be available to those customers. They could be eligible for things like the priority service register, which offers additional support, customers in need and free gas and safety checks." Richard Madeley asked if customers can contact Ofgem directly about any issues as many can't get through to their suppliers. Neil replied: "Customers can contact us but our advice is that customers contact their supplier..
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." But the TV presenter cut him off as he said: "No, you don't seem to understand this. Yet it is in your report." He held his head in his hands as he shook his head before adding: "The suppliers won't take the calls so that's why Susanna is suggesting that these people turn to you - the regulator." Neil said: "In the first instance what we want suppliers to do is to resolve this situation. If the customer is in difficulty, the first thing they should do is contact their supplier." The report found “moderate weaknesses” at suppliers E (Gas & Electricity), Ecotricity, Green Energy UK, Octopus and Shell. It said that seven others had shown minor weaknesses: British Gas, Bulb, EDF, E.ON, Ovo, Scottish Power and Utility Warehouse. Rocio Concha, Which? director of policy and advocacy, said: “It’s hugely concerning to see Ofgem has found that so many energy firms are falling short on the support they provide to their most vulnerable customers. Energy firms must urgently up their game and do everything they can to support their customers through this crisis, especially those most in need.” Receive newsletters with the biggest and breaking TV and showbiz news by signing up here For more celeb news, videos and pictures follow our designated Facebook page HERE READ NEXT: Strictly Come Dancing viewers plead no as they spot Ellie's remark at end of routine Google warns millions of Android users to delete four apps immediately Emmerdale Chris Bisson's life from family man, hair transplant and lost Corrie role Dermot O'Leary's real name, huge net worth and famous wife I'm A Celebrity's surprise elimination sparks outraged viewers to plead 'no'
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