Cornwall news Trains 'like cattle trucks' as thousands flock to Boardmasters UK news
PremierLeague-News.Com - Cornwall - Numerous people have made complaints to GWR - while some spirits remain high
PremierLeague-News.Com - Breaking Sport Transfer News ! Railway users are criticising Great Western Railway after an influx of visitors to the South West caused chaos today and passengers sought to continue into Cornwall. Numerous ticket holders are seeking compensation with one comparing being on the train to being in a cattle truck. One furious passenger described being "squashed, hot, had no luggage space, delayed and without water for four hours" as huge crowds of teenagers with luggage tried to make it to the site of Boardmasters Festival in Newquay. Others said "hundreds" of youngsters were left stranded at Plymouth for as long as two hours as extra coaches were sent to help. Great Western Railway has been apologising to customers for much of the evening, saying "services can become busy for many reasons, that are often unforeseeable and cannot be predicted." A parent, whose children were stuck at Plymouth, said it was hard enough getting there and they had "no chance" of making it to the coastal resort before dark. Another said it felt like a cattle truck. Read more: Unreal drone footage shows devastation of large fire in West Cornwall PlymouthLive spoke to groups of friends and families who have been left stuck at Plymouth's station, many of whom have travelled from afar from places like London and Sussex for the festival. Many passengers were outside the station with their camping luggage in the heat, desperate to find transport to Newquay. It is understood that there is too much demand to get to Newquay due to the festival. Great Western Railway acknowledged the situation on Twitter, telling one customer that GWR had been "busy today because of the numbers of people travelling and those going to Boardmasters Festival". One group of friends spoken to - Luke, Jack and Alfie - were waiting with all of their festival gear outside of the station, in the hot weather. Although everyone seemed in high-spirits, they described their train journey from Twickenham as "exhausting and stressful", but did say it added to the "excitement". Toby, Harvey, Sam and Harry also spoke about their journey so far. Toby said the journey down was "tough" and many were unable to squeeze on the train. He said: "The trains are way too crowded. The earliest from London Paddington to Plymouth was completely stacked, people standing in the corridors and all seats taken. Group of friends (From L to R) Toby, Harvey, Sam and Harry are travelling to Boardmasters festival in Newquay (Image: Zhara Simpson) "When we got to Reading, people tried to get on the train, no one could come - and at each stop, the same thing happened. It was tough.
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." On Twitter the reaction was far less understanding. Jonathan Mathews said: "#gwr when you know Boardmasters is on why not put in more trains??? Stuck in a cattle truck in Plymouth it’s unbelievable!!" Katy Leonard said: " @GWRHelp I don’t believe this is unforeseeable when there is a high number of seats booked in advance for the Boardmasters festival . The rerouting via Bristol parkway and Plymouth has added at least 2 hours to a 6 hour journey on a packed hot train." Sarah added: " @GWRHelp ever heard of Boardmasters? It means lots of young people travel with lots of camping gear to Cornwall on the day it starts (today). Most companies prepare for calendar events. As it was we were squashed, hot, had no luggage space, delayed and without water for 4 hours." Olivia Cox said: " @GWRHelp crowds of people sat here trying to get to Boardmasters from Plymouth… sent 4 small coaches when hundreds of people are waiting which obviously isn’t sufficient, next train not for over 2 hours."
A packed Great Western Railway train heading from London to Plymouth this afternoon Sarah Ledingham described the situation as "Absolute chaos". She said: "They’ve now made it to Plymouth but no chance of getting On a train to Newquay. GWR seem to have realised they’ve messed up by allowing too many passengers on without booked seats, and apparently they’ve arranged for extra coaches from Plymouth direct the festival." Great Western Railway has been apologising to customers throughout the afternoon, with a spokesperson saying on Twitter: "Yes, we have been busy today because of the numbers of people travelling and those going to the Boardmasters Festival. We're sorry if our trains have been busier today. "As well as providing longer trains with more seats to carry people to the Boardmasters Festival, we have also laid on an extra train, and have a number of additional, contingency buses in support of the existing train service - however trains are expected to be in demand." The spokesperson added: "Should a customer have been delayed they may be entitled to compensation and we would encourage them to get in touch at https://www.gwr.com/help-and-support/refunds-and-compensation." The railway also apologised to those who had pre-booked seats but had not been allowed to board. Read next: Shoddy roofer from St Austell used several business names to con victims Person trapped inside overturned vehicle after A395 crash Boardmasters: Passengers in uproar as London to Cornwall trains are packed with travellers Large wildfire near St Erth being tackled by emergency services Crabs 'swarming' Cornwall beaches are not venomous, Cornwall Wildlife Trust says
Source = PremierLeague-News.Com - Cornwall